TERMS AND CONDITIONS
Unless you actively pick delivery with DHL at check out, all orders are sent as an airmail letter by regular postal service. Airmail letter is not trackable and it is not insured. You will not get a tracking code, and it is not possible for either you or us to know the location of the parcel from the moment we deliver it t to the post office until it appears in your mailbox. By picking this method you accept these terms. Should your order get lost or damaged during transportation, we will not be able to refund or replace it. If your order contains fragile items and/or have placed a high-value order; if you are unable to trust the postal service in your country, need your products delivered quickly, or simply want to make sure that you can track them, we recommend you to pick delivery with DHL at checkout. DHL deliveries are trackable and insured. The costs for your area will appear automatically at checkout.
All orders are processed within 3 days of being received. The delivery time varies depending on the type of delivery service you choose. Parcels sent with DHL take between 2-4 days to arrive after being handed to them. Parcels sent with regular post will normally take between 1-2 weeks depending on the speed of the postal service in your country. However, if your parcel gets stopped in customs we have no control over the length of time it may take to process. Parcels that are stopped by customs may take up to 4-5 weeks to reach you. If you are eager to receive your parcel quickly we recommend you select DHL.
All prices are in Norwegian Crowns – NOK. On the English version of the webshop, the prices are shown excluding the 25% Norwegian sales tax (VAT). If the delivery address of the order is in Norway, sales tax will be added at checkout. On the Norwegian webshop, the 25% Norwegian sales tax (VAT) is included in the prices. If the delivery address of the order is outside Norway, VAT will be deducted at checkout. You can pay by PayPal or credit card, we accept Visa and Mastercard.
Taxes & Duties in your country
If you are purchasing from outside Norway, be aware that additional taxes may apply if your order surpasses the minimum tax-free value limit for private persons in your country. We do not have an overview of the different limits in each country, so if you want to make sure that your order does not surpass the minimum, please check on it with the customs authorities of your country. Orders stopped by customs are also subject to a fixed customs processing fee. This fee varies according to country and shipping method.
Flat shipping rates for orders sent by regular airmail letter are 59 NOK within Norway (incl VAT), Europe and rest of the world 69 NOK (no VAT). Flat shipping rates for orders sent with certified courier will be displayed at checkout according to the country of delivery. Flat rates on both shipping methods apply only to orders under 1 kilo in weight. All orders over that weight will be subject to a surcharge.
Changed your mind? That’s ok, sometimes it happens. Take contact with us at firstname.lastname@example.org and we will sort out whether you want a refund or a replacement. We will refund or replace the items after the return has been received in pristine condition, unopened and unused. You will pay for return shipping and should you want a replacement, for the shipping of the new product. For international shipments, we will also charge any customs fees if applicable.
You have 28 days from the day you placed the order to return the products. To process a return you must inform us within that limit. The return must be approved by us. Packages that are returned to us with freight collect will not be taken from the post office and will be sent in return to you.
Non collected / Rejected / Wrongly addressed parcels
International parcels that are returned to us due to the customers´ decision of rejecting customs charges, parcels that are not collected at the post office at all, and parcels that are returned to us due to wrong delivery address/address that cannot be found, will be refunded once the parcel has reached us. The shipping cost and a fixed charge of 110kr for customs fees for re-importing the parcel to Norway will be deducted from the refund.
If a product reaches you in damaged conditions, please send us a mail to email@example.com with a picture and the description of the problem. We will take it from there and see how to solve it. For us to follow up the complaint with the corresponding delivery postal service we need you to take the picture the day that the products were received including any stickers and notes the postal service may have added to the parcel. This is especially important if the delivery has been done by DHL.
Not happy? Please let us know! We learn so much from listening to your opinions, whether it is about service, packaging, fragrance, texture, functionality or just general dissatisfaction. So get in touch, we are here to sort it out! Send us a mail to firstname.lastname@example.org.
To be able to buy at Fitjar Islands you must be over 18 years old.
We try our very best to supply you with accurate and updated information. Any errors on our website are unintentional and we apologize if any information is inaccurate. We reserve the right to correct errors and to update product information at any time.