TERMS AND CONDITIONS
No tracking on orders
Unless you actively pick delivery with certified courier (DHL) at check out, all orders are sent as airmail letter by regular postal service because that is cheap and quick. Airmail letter is not trackable so you will not get a tracking code to follow the shipment before it appears in your mailbox. By picking this method you accept this, and we will not able to refund you should your packet get lost in the mail. If you are unable to trust the postal service in your country, need your products delivered quickly, or simple want to make sure that you can follow them, you can pick delivery with DHL at checkout. The costs for your area will appear automatically at checkout.
All prices are in NOK (Norwegian Crowns). On the English version of the webshop, the prices are shown excluding the 25% Norwegian sales tax (VAT). If the delivery address of the order is in Norway, sales tax will be added at checkout. On the Norwegian version of the webshop the 25% Norwegian sales tax (VAT) is included in the prices. If the delivery address of the order is outside Norway, VAT will be deducted at checkout. All payment in advance. You can pay by PayPal or credit card, we accept Visa and Mastercard.
Taxes & Duties in your country
If you are purchasing from outside Norway, be aware that additional taxes may apply if your order surpasses the minimum tax-free value limit for private persons in your country. We do not have an overview of the different limits in each country, so if you want to be sure that you dont get a surprise charge, please check on it with the custom authorities of your country. Let us know if you need any help with this.
Flat shipping rates for orders sent by regular airmail letter are: 49 NOK within Norway (incl VAT), Europe 59 NOK (no VAT), outside Europe 69 NOK (no VAT). Flat shipping rates for orders sent with certified courrier will be displayed at checkout according to the country of delivery. Flat rates on both shipping methods apply only to orders under 1 kilo in weight. All orders over that weight will be subject to surcharge.
If a product reaches you in damaged conditions, contact us at email@example.com before sending it back, and let’s talk about how to solve it.
Changed your mind? That’s ok. It happens. Not to worry, we will sort it out whether you want a refund or a replacement. We will replace the item after the original item has been returned to us, in pristine condition, unopened and unused. You will pay for return shipping. For shipments outside of Norway, we will also charge the regular shipping fee on the replacement product.
You have 28 days from the day you placed the order to return the products. To process a return you must inform us within that limit. The return must be approved by us. Packages that are returned to us with freight collect will not be taken from the post office and will be sent in return to you.
Not happy? Please let us know. We learn so much from listening to your opinions, whether it is about service, packaging, fragrance, texture, functionality or just general dissatisfaction. So get in touch, we are here to sort it out! Send us a mail at firstname.lastname@example.org or telephone +47 41366411 between 9:00 -16:00 CET
To be able to buy at Fitjar Islands you must be over 18 years old.
We try our very best to supply you with accurate and updated information. Any errors on our website are unintentional and we apologize if any information is inaccurate. We reserve the right to correct errors and to update product information at any time.
Fitjar Islands only registers the information that is necessary for delivering your order. All personal information is confidential and it is not given to third parties. By placing an order at Fitjar Islands your email address and other details provided can be used as means of communication, notification and billing.
If you choose to join our list of Fitjar Islanders to receive emails with stories from Fitjar and helpful tips about our products, you can be sure that we will never ever share your email address with others, and we are not going to flood you with emails every day, only once in a while, when we have something sensible to say. Or something that will cheer you up.