TERMS AND CONDITIONS

No tracking on orders

Unless you actively pick delivery with certified courier (DHL) at check out, all orders are sent as airmail letter by regular postal service because that is cheap and quick. Airmail letter is not trackable so you will not get a tracking code to follow the shipment before it appears in your mailbox. By picking this method you accept this, and we will not able to refund you should your packet get lost in the mail. If you are unable to trust the postal service in your country, need your products delivered quickly, or simple want to make sure that you can follow them, you can pick delivery with DHL at checkout. The costs for your area will appear automatically at checkout.

Payment

All prices are in NOK (Norwegian Crowns). On the English version of the webshop, the prices are shown excluding the 25% Norwegian sales tax (VAT). If the delivery address of the order is in Norway, sales tax will be added at checkout. On the Norwegian version of the webshop the 25% Norwegian sales tax (VAT) is included in the prices. If the delivery address of the order is outside Norway, VAT will be deducted at checkout. All payment in advance. You can pay by PayPal or credit card, we accept Visa and Mastercard.

Taxes & Duties in your country

If you are purchasing from outside Norway, be aware that additional taxes may apply if your order surpasses the minimum tax-free value limit for private persons in your country. We do not have an overview of the different limits in each country, so if you want to be sure that you dont get a surprise charge, please check on it with the custom authorities of your country. Let us know if you need any help with this.

Shipping

Flat shipping rates for orders sent by regular airmail letter are: 29 NOK within Norway (incl VAT), Europe 49 NOK (no VAT), outside Europe 59 NOK (no VAT). Flat shipping rates for orders sent with certified courrier will be displayed at checkout according to the country of delivery. Flat rates on both shipping methods apply only to orders under 1 kilo in weight. All orders over that weight will be subject to surcharge.

Returns

If a product reaches you in damaged conditions, contact us at hello@fitjarislands.no before sending it back, and let’s talk about how to solve it.

Changed your mind? That’s ok. It happens. Not to worry, we will sort it out whether you want a refund or a replacement. We will replace the item after the original item has been returned to us, in pristine condition, unopened and unused. You will pay for return shipping. For shipments outside of Norway, we will also charge the regular shipping fee on the replacement product.

You have 28 days from the day you placed the order to return the products. To process a return you must inform us within that limit. The return must be approved by us. Packages that are returned to us with freight collect will not be taken from the post office and will be sent in return to you.

 

Complaints

Not happy? Please let us know. We learn so much from listening to your opinions, whether it is about service, packaging, fragrance, texture, functionality or just general dissatisfaction. So get in touch, we are here to sort it out! Send us a mail at hello@fitjarislands.no or telephone +47 41366411 between 9:00 -16:00 CET

Minimum Age

To be able to buy at Fitjar Islands you must be over 18 years old.

Cookies

Any use of Cookies or of other tracking tools serves to identify users, remember their preferences, and evaluate their behavior for the purpose of providing the service required by the user and improve it. Users have the right, at any time, to know whether their personal data has been stored and can consult the data controller to learn about their contents and origin, to verify their accuracy.

Disclaimer

We try our very best to supply you with accurate and updated information. Any errors on our website are unintentional and we apologize if any information is inaccurate. We reserve the right to correct errors and to update product information at any time.

PRIVACY POLICY

Fitjar Islands only registers the information that is necessary for delivering your order. All personal information is confidential and it is not given to third parties. By placing an order at Fitjar Islands your email address and other details provided can be used as means of communication, notification and billing.

If you choose to join our list of Fitjar Islanders to receive emails with stories from Fitjar and helpful tips about our products, you can be sure that we will never ever share your email address with others, and we are not going to flood you with emails every day, only once in a while, when we have something sensible to say. Or something that will cheer you up.